Refund and Returns Policy – Dototis

At Dototis, we stand behind the quality of our eco-friendly tech accessories and want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a hassle-free return and refund policy to ensure a smooth experience.

1. Eligibility for Returns & Refunds

We accept returns under the following conditions:

    • Items must be returned within 30 days of the delivery date.
    • Products must be unused, undamaged, and in their original packaging.
    • A proof of purchase (order confirmation or receipt) is required.
    • Custom or personalized items cannot be returned, unless they arrive damaged or defective.

Non-Returnable Items:

    • Gift cards and promotional items are non-refundable.
    • Any product that has been used, modified, or damaged after delivery is ineligible for a return.

2. How to Request a Return

    1. Contact Us at info@dollevis.xyz with your order number and reason for return.
    2. Our support team will provide you with a return authorization number and shipping instructions.
    3. Ship the item back to our return address (provided in the email).
    4. Once we receive and inspect the item, we will process your refund or exchange.

3. Refund Process

    • Refunds will be issued to the original payment method within 5-10 business days after the returned item is received and inspected.
    • If your return is approved, you will receive an email confirmation with refund details.
    • If a refund is delayed, please check with your bank or payment provider before reaching out to us.

4. Return Shipping Costs

    • If the return is due to a defective or incorrect product, we will cover the shipping costs.
    • If the return is for other reasons (e.g., change of mind), the customer is responsible for return shipping fees.

5. Exchanges & Replacements

We offer free exchanges for defective or damaged products. If you receive a faulty item:

    1. Email us at info@dollevis.xyz with your order number and photos of the defect or damage.
    2. Once approved, we will send a replacement item at no additional cost.

Exchanges for different colors or styles are subject to restocking fees and availability.

6. Contact Us

For any questions regarding refunds and returns, reach out to us:

📍 Address: 1214 S Penn Ave, Gonzales, LA 70737, USA
📞 Phone: (302) 335-0297
📧 Email: info@dollevis.xyz

Our support team is available Monday – Friday, 9 AM – 6 PM (CST) to assist you.

Thank you for choosing Dototis – where sustainability meets innovation! 🌿💚